Sadly we all know that when you call a customer service line, chances are you will be put on hold. Some have even reported to be hold for hours at a time. However, the iPhone has a new app that will stay on hold for you and let you know when you are connected to a real person.
It is called FastCustomer and supposedly it forces the call center to pick up-then puts them back on hold. Here is the official description.
The average person wastes 60 hours on hold every year. We wanted a better way to get to a real person when you want customer service.
Simply click a button and we’ll connect you without waiting on hold.
Please note: This app requires your phone number to function.
FastCustomer is similar to LucyPhone and Fonolo, but we navigate the phone trees for you
It costs only $0.99 cents and has good reviews. I have no idea how it works, but hopefully one day I will get to try it. I sort of hope they make a version of it for Android. I think it could work out well, but I suspect that call centers will get smart about it quickly.